Way back in February 2019, Maruti Suzuki announced the start of a new initiative for its customers - ‘car servicing at night’. Initially the service was made available across 5 cities in nine workshops. The cities where it was initially available were Bangalore and Mangalore in Karnataka state, Sahibabad in Uttar Pradesh, Gurgaon in Haryana, and Bhubaneswar in Odisha. The company aimed to enhance the customer experience through this initiative. Customers can drop off their vehicles for servicing overnight and pick it up the next day morning. This benefits those who need emergency repair work, or are busy during the day and need their vehicles, or cab aggregators like Uber and Ola who can then avoid downtime. Service charges are not extra for the night service. Maruti also ensures that cars are delivered according to the deadline. In case of any unexpected delays, the customer is provided with a loaner car. Also, the customer is not disturbed at night by any calls from the service advisor. Service staff operate in shifts and are specially trained to handle emergencies at night. This service is in compliance with the law with all permissions being taken beforehand.
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* Indian Roadie News
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