My comment in response to a post in another forum in early June 2023:
In all probability you will not get any help from TML.
Get vocal and tell your co-owners of Nexon and other Tata cars to behave themselves. Scream at them with dignity if fellow Nexon owners post irresponsible comments. Now that you are facing the music you are obviously frustrated and don't know what to do.
Invariably, some or many after reading your post will chip in with comments like "I am driving a Nexon/ Tata car since the past 1/ 2/ 3/ 5 years and have driven for 9,000 or 19,000 or 49,000 kms. I have not had problems". Such irresponsible/ selfish comments dilute your genuine problems. Some newbie TML owners with own profiles locked will even have the audacity to question you if you really exist or if you really own a TML car.
Even if one such irresponsible comment is made, TML will naturally brush aside your issues even if they are genuine. I am a senior corporate marketing professional. After reading such comments I wouldn't have taken your issues seriously.
It's only the person whose car (or any product) develop problems know how helpless he feels.
Also, people should immediately stop the propensity of blaming the service centres. The service outlets did not manufacture the Tata car brands. If the product doesn't have standardization or have inherent niggles, the service stations can't rectify the problematic issues. Moreover, it's the responsibility of TML to ensure that the service stations are not in the firing line of disgruntled customers. After all, it's TML who appointed them in the first place.
I will eagerly wait to read the comments by group members.
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